Terms and Conditions – Lucky Ones Casino

Last Updated: June 2025

1. Introduction and Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you, the player, and Lucky Ones Casino, operating under the domain luckyonescasino-nz.com (hereinafter referred to as “the Casino”, “we”, “us”, or “our”). By accessing, registering an account on, or otherwise using the website and its associated services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

Acceptance of these Terms and Conditions occurs at the moment you complete the account registration process, including ticking the relevant confirmation checkbox during sign-up, or by continuing to use the platform after any published amendments have come into effect. If you do not agree to any part of these Terms and Conditions, you must immediately cease using Lucky Ones Casino NZ and close your account by contacting us at [email protected].

These Terms and Conditions apply to all users accessing Casino Lucky Ones services from New Zealand and any other permitted jurisdiction. It is your responsibility to ensure that accessing and using this platform is lawful in your country of residence before registering.

2. Definitions and Interpretation

For the purposes of these Terms and Conditions, the following definitions apply:

• Account: The registered user profile created by an individual player on luckyonescasino-nz.com, which stores personal details, transaction history, and balance information.
• Player: Any registered individual who holds a verified account with Lucky Ones Casino and participates in the gaming services offered.
• Bonus: Any promotional credit, free spins, cashback, or other incentive offered by the Casino to eligible players, subject to specific conditions.
• Wagering Requirements: The number of times a player must stake a bonus amount or deposit before any associated winnings become eligible for withdrawal.
• Services: All gaming products, account management features, financial transaction facilities, customer support, and ancillary features made available through the Casino platform.
• AML: Anti-Money Laundering, referring to the legal framework and internal procedures designed to detect and prevent the use of gambling services for illicit financial activity.
• KYC: Know Your Customer, referring to the identity and document verification procedures conducted before or during account use to confirm a player’s identity, age, and source of funds.
• Responsible Gambling: A framework of tools, policies, and resources designed to support healthy gambling behaviour and assist players who may be experiencing gambling-related harm.
• Prohibited Person: Any individual who does not meet the eligibility criteria set out in these Terms and Conditions, including minors, self-excluded individuals, and residents of restricted jurisdictions.

Where the context requires, words in the singular include the plural, and references to any statute include any amendment or re-enactment thereof.

3. Regulatory Information

Lucky Ones Casino New Zealand operates in accordance with applicable New Zealand laws and international standards governing online gambling and consumer protection. The Casino takes its compliance obligations seriously and adheres to requirements under the Gambling Act 2003 (New Zealand), the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (New Zealand), and all relevant regulations issued by competent authorities.

Players are advised that online gambling regulations in New Zealand are subject to ongoing legislative development. While offshore online casinos serving New Zealand residents operate within a specific legal context, Lucky Ones Casino maintains rigorous internal compliance standards to ensure fair play, player protection, and financial integrity across all operations.

For regulatory enquiries or compliance-related correspondence, players may direct communications to [email protected].

4. Eligibility and Account Registration

4.1 Eligibility Criteria

To create an account and access the services of Lucky Ones Casino, you must satisfy the following eligibility criteria at all times:

• You must be at least 18 years of age, or the legal age of majority applicable in your jurisdiction, whichever is higher.
• You must be a natural person and not a corporation, trust, or other legal entity.
• You must not be a resident of any jurisdiction where online gambling is expressly prohibited by law.
• You must not be self-excluded from gambling services or subject to any court order or regulatory directive preventing your participation.
• You must have full legal capacity to enter into a binding agreement under New Zealand law.

4.2 Account Registration

Registration requires the submission of accurate, complete, and current personal information, including your full legal name, date of birth, residential address, email address, and any other details requested during the sign-up process. You agree to maintain the accuracy of this information and update it promptly if any details change.

Only one account per person, household, IP address, device, or payment method is permitted. The creation of duplicate accounts is strictly prohibited and may result in the immediate suspension or permanent closure of all associated accounts, along with forfeiture of any balances and bonuses held therein.

The Casino reserves the right to decline any registration application at its sole discretion without being required to provide a reason.

5. Account Verification (KYC) and AML Compliance

5.1 Identity Verification

As part of our KYC policy, all players are required to complete an identity verification process before withdrawals are processed, during the course of account activity, or at any point when the Casino deems it necessary based on risk assessment. Documents commonly requested include:

• A valid government-issued photo identification document (e.g., passport, national identity card, or driver’s licence)
• Proof of residential address dated within the last three months (e.g., utility bill, bank statement, or official government correspondence)
• Proof of the payment method used for deposits (e.g., a copy of the front of a credit or debit card, or a screenshot of an e-wallet account)
• A selfie or video verification as may be requested by the compliance team
• Source of funds or source of wealth documentation, where required

Failure to provide requested documentation within the timeframe specified by the Casino may result in account suspension and the withholding of any pending withdrawals until verification is satisfactorily completed.

5.2 AML Compliance

Lucky Ones Casino is committed to full compliance with its obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. We maintain internal controls, monitoring systems, and reporting obligations to detect and prevent the use of our platform for money laundering or terrorist financing purposes.

The Casino reserves the right to report suspicious transactions or activity to the relevant financial intelligence authorities, including the New Zealand Police Financial Intelligence Unit, without prior notice to the account holder. In the event of a suspicious activity report being filed, the Casino may be legally prohibited from disclosing this fact to the player concerned.

6. User Obligations

All players agree to use Lucky Ones Casino services in a lawful, honest, and responsible manner. The following activities are strictly prohibited:

• Using the platform for any fraudulent purpose or engaging in deceptive conduct
• Engaging in collusion, chip dumping, or any form of coordinated play designed to manipulate game outcomes
• Exploiting software errors, loopholes, or technical vulnerabilities
• Using automated software, bots, scripts, or artificial intelligence tools to interact with Casino games or systems
• Abusing bonuses or promotions through the use of multiple accounts, false identities, or other manipulative practices
• Providing false or misleading information at any stage of registration or verification
• Engaging in or facilitating money laundering or any other illegal financial activity through the Casino
• Using virtual private networks (VPNs), proxy servers, or other means to disguise your true location or circumvent geographic restrictions
• Engaging in any activity that interferes with the proper functioning of the Casino’s systems or services

A breach of any of the above obligations may result in immediate account suspension, termination, forfeiture of balances and bonuses, and reporting to relevant authorities.

7. Deposits and Withdrawals

7.1 Deposits

Lucky Ones Casino accepts deposits through a range of approved payment methods, which are displayed at the time of transaction on the Casino platform. All deposits must be made from a payment method registered in your own name. Third-party funding is not permitted.

Deposits are generally credited to your account immediately or within a short processing window depending on the payment method selected. The Casino does not charge fees on standard deposits; however, your payment provider may apply independent transaction charges for which the Casino accepts no responsibility.

The Casino reserves the right to set minimum and maximum deposit limits, which may vary by payment method, account status, or promotional period.

7.2 Withdrawals

Withdrawals are processed to the same payment method used for deposits, where technically and operationally possible. In cases where this is not possible, alternative methods will be offered at the Casino’s discretion.

Withdrawal requests are subject to identity verification prior to processing. The Casino reserves the right to apply processing times of up to five business days for standard withdrawals, although reasonable efforts will be made to process requests promptly.

Withdrawal limits, both minimum and maximum, are set by the Casino and may be reviewed from time to time. Players are advised to review current limits displayed on the platform or by contacting [email protected].

The Casino may delay or refuse a withdrawal request if the player’s account is under review, if outstanding KYC documentation has not been provided, or if there are grounds for suspicion of fraudulent or prohibited activity.

8. Bonuses and Promotions

Lucky Ones Casino may offer various bonuses and promotional incentives to both new and existing players. All bonuses are subject to the specific terms attached to each promotion, which are published on the relevant promotional page at the time of the offer.

General bonus conditions include the following:

• Bonuses are only available to eligible players who meet the criteria specified in the individual promotion
• Each bonus carries specific wagering requirements that must be met before winnings derived from bonus funds can be withdrawn
• Bonus funds and associated winnings may be subject to maximum withdrawal caps as stated in the promotion terms
• Bonuses may only be used on specified games or game categories, and certain games may be excluded from wagering contribution calculations
• Bonuses expire after a specified period as stated in the individual promotion; unused bonus funds will be forfeited upon expiry
• The Casino reserves the right to amend, suspend, or cancel any promotion at any time without prior notice
• Players suspected of bonus abuse, including but not limited to multi-accounting, will have their bonuses voided and accounts reviewed

Only one bonus may be active at any one time unless expressly stated otherwise in the promotion terms.

9. Betting Rules and Game Participation

All games offered on Lucky Ones Casino New Zealand are governed by individual game rules, which are accessible within the game interface. Players are responsible for familiarising themselves with these rules before participating.

Bets placed in error cannot be reversed once confirmed. The Casino reserves the right to void any bet or game outcome in cases involving:

• Technical malfunctions, software errors, or system failures that affect the integrity of the game
• Errors in displayed odds, game configurations, or payout calculations
• Evidence of collusion, cheating, or manipulation of game systems

In the event of a disputed game outcome or technical error, the Casino’s internal records and server logs will be used as the primary basis for resolution. Players may submit a complaint as described in Section 14 of these Terms and Conditions.

10. Account Suspension and Termination

The Casino reserves the right to suspend or permanently close a player’s account under the following circumstances:

• Breach of any provision of these Terms and Conditions
• Suspicion or evidence of fraudulent activity, money laundering, or abuse of services
• Failure to complete KYC verification within the required timeframe
• A player’s own request for self-exclusion or account closure
• Regulatory instruction or legal obligation
• Inactive accounts with no login activity for a period of 12 consecutive months

Upon account closure, any remaining real-money balance (excluding bonus funds subject to outstanding wagering requirements) will be returned to the player via an eligible payment method, subject to the completion of all outstanding verification obligations. The Casino reserves the right to withhold and forfeit balances where the account closure is due to confirmed fraudulent or prohibited activity.

11. Responsible Gambling Measures

Lucky Ones Casino is committed to promoting responsible gambling and providing players with the tools and resources needed to maintain control over their gambling activity. The following tools are available to all registered players:

• Deposit limits: Set daily, weekly, or monthly caps on the amount you can deposit
• Loss limits: Restrict the maximum amount you can lose within a defined period
• Session time limits: Limit the duration of individual gambling sessions
• Time-out periods: Temporarily suspend access to your account for a defined period (e.g., 24 hours to 6 weeks)
• Self-exclusion: Request a longer-term exclusion from all Casino services, typically for a minimum period of six months or permanently
• Reality checks: Receive periodic on-screen notifications of the time spent gambling during a session

To activate any of these tools or to request self-exclusion, contact us at [email protected]. Once a self-exclusion has been activated, it cannot be reversed during the minimum exclusion period.

Players are encouraged to seek support from independent organisations if they believe they may be experiencing gambling-related harm. Resources available to New Zealand players include the New Zealand Gambling Helpline (0800 654 655) and the Problem Gambling Foundation of New Zealand.

12. Limitation of Liability

To the maximum extent permitted by applicable New Zealand law, Lucky Ones Casino shall not be liable for:

• Any indirect, incidental, consequential, or punitive damages arising from your use of the Casino’s services
• Loss of profits, data, or business opportunity resulting from service interruptions, technical errors, or system malfunctions beyond our reasonable control
• Any third-party actions, including payment provider errors or delays, that affect your account or transactions
• Losses arising from your failure to comply with these Terms and Conditions or applicable law

The Casino’s total liability to any individual player for any single claim shall not exceed the total deposits made by that player during the calendar month in which the claim arose.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by the Casino’s negligence, or for any other matter where exclusion of liability is prohibited by law.

Force Majeure: The Casino shall not be held liable for any failure or delay in performance arising from circumstances beyond its reasonable control, including but not limited to acts of government, natural disasters, internet service disruptions, or regulatory action.

13. Intellectual Property

All content available on luckyonescasino-nz.com, including but not limited to text, images, graphics, software, game interfaces, trademarks, logos, and audiovisual materials, is the exclusive property of Lucky Ones Casino or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Casino platform solely for personal, non-commercial purposes in accordance with these Terms and Conditions. You may not copy, reproduce, distribute, publicly display, modify, or create derivative works from any content on the platform without the prior written consent of the Casino.

Unauthorised use of any intellectual property found on this platform may result in legal action and immediate account termination.

14. Complaints and Dispute Resolution

14.1 Complaint Procedure

If you have a complaint regarding any aspect of the Casino’s services, you are encouraged to contact the customer support team in the first instance at [email protected], providing as much detail as possible, including your account username, the nature of the complaint, relevant dates and transaction references, and any supporting documentation.

The Casino will acknowledge receipt of your complaint within 48 hours and aim to provide a substantive response within 14 calendar days. Complex complaints may require additional time, and you will be informed of any expected delays.

14.2 Escalation

If you are not satisfied with the Casino’s response to your complaint, you may escalate the matter through any applicable alternative dispute resolution mechanism available in your jurisdiction. Players are also entitled to seek independent legal advice or approach the relevant consumer protection authority in New Zealand.

14.3 Governing Law

Any dispute that cannot be resolved through the complaint procedure described above shall be subject to the governing law provisions outlined in Section 16 of these Terms and Conditions.

15. Amendments to Terms

Lucky Ones Casino reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Where amendments are material, reasonable notice will be provided to registered players via email to the address associated with their account or through a notification on the Casino website.

Continued use of the Casino’s services following the effective date of any amendment constitutes your acceptance of the revised Terms and Conditions. If you do not agree with the amended Terms, you must cease using the platform and contact [email protected] to request account closure.

It is your responsibility to review these Terms and Conditions periodically to remain informed of any changes.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of New Zealand.

By registering an account with Lucky Ones Casino New Zealand, you submit to the non-exclusive jurisdiction of the courts of New Zealand in relation to any dispute arising from these Terms and Conditions or your use of the Casino’s services.

Nothing in this clause shall limit the Casino’s right to bring proceedings against you in any other jurisdiction where you are resident or where any breach of these Terms and Conditions has occurred.

If you have any questions regarding these Terms and Conditions, please contact the Lucky Ones Casino support team at [email protected].